Privacy Policy
This Privacy Policy explains how SBKJ Group ("SBKJ", "we", "us") collects, uses, and protects information when you visit sbkjduct.com, contact us, or interact with our content on third-party platforms. By using our website or services you agree to the practices described here.
1. Who we are
SBKJ Group is a manufacturer of HVAC ductwork machinery serving customers worldwide. Contact: SBKJ Group, 5 Twyford Street, Box Hill North, VIC 3129, Australia. Email sales@sbkjduct.com, phone +61 435 074 994.
2. Information we collect
- Information you give us when you submit an enquiry, request a quote, or email us: your name, company, email address, phone number, country, and the contents of your message.
- Usage and device data collected automatically, such as IP address, browser type, pages viewed, and referring source, via standard server logs and analytics.
- Cookies and similar technologies used to operate the site and measure traffic (see section 6).
3. How we use information
- To respond to your enquiries and provide quotations and technical information.
- To process and fulfil orders and provide after-sales support.
- To operate, maintain, and improve our website and content.
- To comply with legal obligations and protect against fraud or misuse.
4. How we share information
We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example hosting, email, logistics, and analytics providers), and where required by law. These providers are permitted to use the information only to provide services to us.
5. Social media platforms
We publish content to platforms such as YouTube, Facebook, Instagram, and TikTok. When you interact with that content, the relevant platform's own privacy policy applies to data it collects. Our use of those platforms' APIs is limited to publishing our own promotional videos and does not access your personal account data.
6. Cookies and analytics
We use essential cookies to run the site and analytics cookies to understand how visitors use it. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
Our analytics provider is Microsoft Clarity, which records anonymised usage data such as pages viewed, clicks and scrolling, and may set cookies. Text you type into forms is masked and never recorded. Microsoft processes this data under the Microsoft Privacy Statement.
7. Data retention
We keep enquiry and customer information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements, then delete or anonymise it.
8. Security
We apply reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
9. International transfers
We operate internationally, so information may be processed in countries other than your own. Where it is transferred, we take steps to ensure it remains protected consistent with this policy.
10. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To make a request, email sales@sbkjduct.com.
11. Children
Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows the most recent revision.
13. Contact us
Questions about this policy or your information: sales@sbkjduct.com, +61 435 074 994, or write to SBKJ Group, 5 Twyford Street, Box Hill North, VIC 3129, Australia.